Cancellation Policy

Please note, by paying your deposit, you accept the Terms and Conditions of Matroosberg Private Nature Reserve as well as the terms of this Cancellation Policy.

Cancellation Policy:
Cancellations must be received in writing.

30-60 days: 25% cancellation fees will be levied on reservations.
15-29 days: 50% cancellation fees will be levied on reservations.
0-14 days: 100% cancellation fees will be levied on reservations
10% Handling Fee on all refunds charged.

Easter weekend, 1 June – 31 August  and December – January holidays:
90-120 days: 25% cancellation fees will be levied on reservations
0-90 days: 100% cancellation fees will be levied on reservations
Non arrivals are subject to the full accommodation fee.
10% Handling Fee on all refunds charged.

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